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HP PCs - Resolving Internet Explorer problems (Windows 7, Vista, XP)

This certificate applies to HP PCs with Internet Explorer versions seven, 8, 9, 10, and eleven.

Diverse issues can occur while using Microsoft Net Explorer (Internet Explorer) Web browser software. Select a section below that corresponds to the problem you lot are having in Net Explorer. If you lot cannot find a section that best matches your problem, use the section on Repairing Internet Explorer.

Spyware and browser hijacking issues

If the computer becomes tiresome when connecting to the Internet, your dwelling house page always changes to a page you do not want, unwanted icons announced on your Windows desktop, advertizement windows pop-up repeatedly, or search bars display, your computer has spyware or adware.

Pace 1: Resetting Internet Protocol (IP) settings

Perform the steps in this department to reset your Cyberspace Protocol settings in Windows. Resetting TCP/IP (Internet Protocol) can resolve issues such every bit always receiving a Page cannot be displayed message or 404 messages. Use the post-obit steps to reset TCP/IP depending on which version of Windows you are using:

Resetting IP in Windows vii and Vista

This video shows how to reset Internet Protocol settings in Windows 7 and Vista

In Windows 7 or Vista, use the following steps to reset the Cyberspace Protocol:

1. Click Offset .

2. Click All Programs.

3. Click Accessories.

4. Right-click Control Prompt.

5. Select Run as administrator.

   Figure : Opening Command Prompt

   

6. At the command prompt, enter the following: netsh int ip reset

   This command returns a series of responses that end with OK!, and so a request to restart the computer.

   Figure : IP reset

   

7. At the control prompt, enter the post-obit: netsh winsock reset

   A success message is shown when the command passes.

   Figure : Reset the Winsock Itemize

   

8. Restart the computer. IP is reset.

Resetting IP in Windows XP

In Windows XP, use the post-obit steps to reset the Internet Protocol:

1. Click Start, and and so click Run.

2. Enter the post-obit into the Open up field: netsh int ip reset c:\resetlog.txt

3. Click OK.

4. Restart the figurer and try to log in and scan the Internet. If the problem persists, go along to the side by side step.

5. If you have Windows XP Service Pack 2 or later, click Showtime, and and so click Run.

6. Enter netsh winsock reset in the Open up field.

   If yous practice not accept Service Pack 2, perform all the post-obit steps to remove and restore the winsock files:

   caution:

   The post-obit steps involve editing the Registry. Make sure that y'all create a restore point or back upwards the Registry earlier continuing.

   1. Click First, and then click Run.

   2. Enter the following into the Open field: regedit

      The Registry Editor is displayed.

   3. Click the plus sign (+) next to the following keys: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\

   4. Click Winsock, then press the Delete key.

   5. Click Yes to ostend the removal of the key.

   6. Click Winsock2, and then press Delete.

   7. Click Yes to confirm the removal of the key.

   8. Restart the estimator. You must perform this step.

   9. Open the Network Connections window (from either Control Panel or the Network Places sidebar).

   10. Right-click the network connection, and then select Backdrop.

   11. Click Install.

   12. Click Protocol.

   13. Click Add.

   14. Click Have Disk.

   15. Enter c:\windows\inf into the field.

   16. Click OK, and then select Internet Protocol (TCP/IP) from the listing of bachelor protocols.

   17. Click OK.

7. Restart the figurer and endeavor to log in and browse the Internet.

Resetting IP in Windows 98 or Me

Step 2: Resetting Internet Explorer settings

This video shows how to reset Cyberspace Explorer settings in Windows 7

Resetting Internet Explorer settings can resolve many types of issues.

note:

Later using these steps, y'all might need to reenter information in trusted Web pages, such as passwords or personal data.

To automatically diagnose and reset Internet Explorer settings, click the Microsoft Gear up information technology Solution:

.

If you lot cannot use the Microsoft Fix it Solution, use the post-obit steps to manually reset the settings:

1. In Internet Explorer, click Tools from the Menu bar (if the Menu bar is not displayed, printing Alt to open it), and then click Internet Options.

2. Click the Advanced tab.

3. Click Reset.

   Figure : Internet Options: Reset push button

   

4. When done, close all open Internet Explorer windows, reopen Internet Explorer, and then try to view the Spider web page again.

Step three: Repairing Internet Explorer

If Cyberspace Explorer has a problem that is not listed in this document, repair Internet Explorer.

note:

Later on using these steps, you might have to re-enter data in trusted Spider web pages, such as passwords or personal information.

annotation:

If yous cannot repair Net Explorer using the following steps, become the latest version of Cyberspace Explorer from Microsoft (download or social club a CD). For more than data, get to the Microsoft Web page www.microsoft.com/windows/Internet Explorer/ (in English).

Select one of the post-obit sections that matches the version of Windows on your computer:

Repairing Internet Explorer with System File Checker in Windows seven or Vista

This video shows how to repair Internet Explorer using Organization File Checker

Internet Explorer is integrated into Windows 7 and Vista. Use the System File Checker to repair Net Explorer:

1. Click Start .

2. Click All Programs.

3. Click Accessories.

4. Right-click Control Prompt, and and so select Run as administrator.

   Effigy : Opening Command Prompt

   

5. Click OK if a User Account Control message opens.

6. At the control line prompt, enter the following: SFC /SCANNOW

   Effigy : System File Checker

   

   A window opens giving you the status of the files it found and fixed.

Repairing Internet Explorer in XP

To repair or reinstall Internet Explorer for computers that take Windows XP SP2 installed, reinstall SP2 to reinstall Internet Explorer automatically.

To repair SP1 or earlier XP computers, use the post-obit steps:

1. Click Commencement.

2. Click Run.

3. Enter SFC /SCANNOW into the Open field.

4. Click OK, and and so wait until finished.

annotation:

If your reckoner has Media Centre 2005, a message might display stating Insert Your Windows XP Professional person CD2 Now. Click Cancel to proceed. This message might display several times and does not impact the repair of standard files that came with your computer.

For more information, run across Microsoft article 318378.

Repairing Net Explorer in 98 and Me

1. Click Kickoff.

2. Click Settings.

3. Click Control Panel.

4. Double-click the Add together or Remove Programs icon.

5. Click the Install or Uninstall tab.

6. Select Net Explorer and Internet Tools, then click Add or Remove. A menu with three options is displayed.

7. Select Repair Internet Explorer, and and so follow the prompts until it restarts.

8. If a new version of Internet Explorer is available for download from Microsoft, upgrade to a newer version of Internet Explorer.

Step 4: Uninstalling the current version of Internet Explorer

Net Explorer offers important functions to the operating system and should not be removed. However, if Cyberspace Explorer was updated on your reckoner, you can go back to the previous version.

To automatically uninstall Internet Explorer and go back to the last installed version, click the Microsoft Fix it Solution:

.

If you cannot utilise the Microsoft Set it Solution, use the following steps to manually uninstall an updated version of Internet Explorer.

Select one of the following sections that matches the version of Windows on your figurer:

Windows 7 or Vista

This video shows how to uninstall the current version of Internet Explorer in Windows seven

To manually uninstall Internet Explorer on your estimator, follow these steps:

1. Click Start .

2. Click Control Panel, so select Uninstall a programme.

3. Click View installed updates from the left.

4. Select the Cyberspace Explorer update from the list of installed updates. It might be listed under Microsoft Windows.

5. Click Uninstall, and and then follow the messages as they open up to uninstall Internet Explorer.

Windows XP

To manually uninstall Internet Explorer on your computer, follow these steps:

1. Click Offset.

2. Click Command Console, and so select Add or Remove programs.

3. Select the checkbox Prove updates at the tiptop.

4. Select the Internet Explorer update from the list of installed updates.

5. Click Remove, and so follow the messages as they open to uninstall Internet Explorer.

Step 5: Opening Internet Explorer seven without add-ons

Over time, browser add-ons accumulate and tin can produce spyware problems, error messages, or Cyberspace Explorer startup bug. Yous tin can start Internet Explorer seven without any tertiary-party add-ons using the following steps.

Select i of the following sections that matches the version of Windows on your computer:

Windows 7 or Vista

This video shows how to open up Internet Explorer without third-political party add-ons

To open Cyberspace Explorer 7 without add together-ons, follow these steps:

1. Click Kickoff .

2. Enter the following text into the Search field: iexplore -extoff

3. Click iexplore -extoff from the search results.

   Figure : Opening Net Explorer without add-ons

   

   Internet Explorer opens without add-ons.

Windows XP

To open Internet Explorer 7 without add together-ons, follow these steps:

1. Click Beginning.

2. Click Run.

3. Enter the following text into the text field: iexplore -extoff

4. Click OK to open Net Explorer without add-ons.

Pace 6: Find a fix that matches your reckoner's symptom

The sections below will help you resolve issues identified by symptom.

Home page cannot be changed

This issue tin can occur because of spyware or considering Norton Internet Security 2006 is installed with Dwelling Page Protection enabled.

1. In Internet Explorer, click Tools from the Menu bar (if the Menu bar is not displayed, press Alt to open it).

2. Click Internet Options.

3. From the Full general tab, in the Home page section, change the home folio in the Address field (for case, world wide web.hp.com).

   Figure : Change the abode page

   

4. Click OK.

5. If Norton Internet Security 2006 is installed, a Norton Antivirus Dwelling house Page Protection Alert window opens. Continue to the next footstep.

   If the domicile page does not alter or changes to a unlike address than what you selected every bit the abode page, update virus or adware definitions and browse the estimator for spyware. Remove whatever spyware that is found. For more than information, run into HP PCs - Computer Might Be Infected by a Virus or Malware (Windows 10, viii).

6. In the Domicile Page Protection Alert message, select the home page address that is listed subsequently Alter to: (for example, Change to: http://www.hp.com/).

   Figure : Dwelling house Folio Protection Alert

   

7. Click OK.

8. The abode page changes and the new home page opens when Internet Explorer is opened.

Images do not display

If images do non load into Web pages, use the following steps:

Effigy : Example of missing graphic placeholder

1. In Internet Explorer, click Tools from the Carte du jour bar (if the Menu bar is not displayed, printing Alt to open it).

2. Click Net Options.

3. Click the Avant-garde tab, and then select Show pictures nether Multimedia.

   • If Show pictures is not selected, check the box side by side to Testify pictures, click OK, and so reopen Internet Explorer. If pictures brandish, you are done.

   • If Show pictures is already selected, click Cancel, close the Internet Options window, and continue using these steps.

   Figure : Advanced tab of Internet Options window

   

4. Shut Net Explorer.

5. Open the Run window:

   In Windows 7 or Vista:

   1. Click Start .

   2. Enter run in the Search box.

   3. Click Run from the search results.

   In Windows XP:

   1. Click Starting time.

   2. Click Run.

6. Enter the following into the Open field: regsvr32 /I mshtml.dll

7. Click OK, and then open Internet Explorer.

   Images at present display when browsing Spider web pages.

I go along getting asked to install ActiveX controls, even after I have installed them

If you are repeatedly asked to install ActiveX controls from the same Website, plough off ActiveX Filtering.

This video shows how to troubleshoot ActiveX in Internet Explorer

1. In Internet Explorer, click Tools from the Carte bar (if the Menu bar is not displayed, press Alt to open it).

2. Click ActiveX Filtering to remove the bank check. ActiveX Filtering is disabled when the check is removed.

Error: Folio Cannot Be Displayed

When opening Net Explorer afterwards connecting to the Internet, the message Page Cannot exist Displayed is displayed. Perform the post-obit steps until this error message is resolved:

1. The Web page that y'all are trying to attain might be out of service. Attempt visiting different Websites to see if this message nevertheless displays from other sites. If visiting other sites also causes the message, continue to the side by side step.

3. Open the Run window:

   In Windows 7 or Vista:

   1. Click Showtime .

   2. Enter run in the Search box.

   3. Click Run from the search results.

   In Windows XP:

   1. Click Start.

   2. Click Run.

4. Enter the following into the Open up field: regsvr32 softpub.dll

5. Click OK. If you typed the item correctly, a message displays stating that the RegSrv32 command succeeded.

   Effigy : Success message

   

6. Open the Run window:

   In Windows vii or Vista:

   1. Click Start .

   2. Enter run in the Search box.

   3. Click Run from the search results.

   In Windows XP:

   1. Click First.

   2. Click Run.

7. Enter the following into the Open field: regsvr32 urlmon.dll

   If yous typed the item correctly, a message displays stating that the RegSrv32 command succeeded.

8. Click OK. A success window is displayed.

9. Restart the reckoner and so try browsing the Net once again.

   If the error persists, continue.

10. Open Internet Explorer and get to the website that causes it to stop working.

11. Printing the Alt key to open up the Bill of fare bar, click Tools, and then click Compatibility View settings.

    Figure : Compatibility View Settings

    

12. Make sure that the box next to Display all websites in Compatibility View is checked.

    Figure : Compatibility View Settings with Display all websites in Compatibility View checked

    

13. Click Shut and and so restart the estimator then endeavor browsing the Internet again.

Error: Internet Explorer has stopped working

The following message displays in Internet Explorer: Net Explorer has stopped working. This error tin be caused by hardware or drivers that are non compatible with hardware acceleration. To resolve this error, run Internet Explorer in Software Rendering Mode:

1. In Internet Explorer, click Tools from the Menu bar (if the Menu bar is non displayed, press Alt to open information technology).

2. Click Internet Options.

3. Identify a check next to Use software rendering instead of GPU rendering.

   Effigy : Use software rendering

   

4. Click OK.

5. Restart the computer and attempt to browse the Internet.

Error: "Enable ActiveX" or "Your current security settings prohibit the running of ActiveX controls"

If you want to continue, select "Allow Blocked Content...".

Figure : Allow Blocked Content...

A Security Alert popup bulletin is displayed. If you still desire to continue, click Yes.

Figure : Security Alert

Error: Internet Explorer has encountered an fault and needs to shut

To resolve this mistake, brand the following changes in Internet Explorer:

note:

After using these steps, you might have to re-enter information in trusted Web pages, such as passwords or personal data.

First, reset Internet Explorer to disable 3rd party add-ons that might be causing problems. If the error continues, use the steps in the post-obit section:

From the Internet Options menu, delete browsing history, cookies, and manage add-ons

1. In Internet Explorer, click Tools from the Carte du jour bar (if the Bill of fare bar is not displayed, press Alt to open it).

2. Click Internet Options.

3. Click the General tab, and then click Delete under Browsing history.

   Figure : Delete browsing history

   

4. Brand certain the box adjacent to Cookies is checked.

   Figure : Delete cookies

   

5. Click Delete.

6. In the Internet Options window, click the Programs tab, and and so click the Manage add-ons button.

   Effigy : Programs

   

   Add-ons are ActiveX controls that change the way Internet Explorer functions. These can exist toolbars, plug-ins, and other code that can interfere with the performance of Internet Explorer.

7. Select any suspicious add-ons from the name listing, and and then click Disable to prevent the add together-on from opening when Cyberspace Explorer is opened.

8. Click Close when finished.

   Effigy : Manage Add-ons

   

9. In the Cyberspace Options window, click the Advanced tab.

10. Under Browsing, remove the checkmark for Enable third-party browser extensions (requires restart).

    annotation:

    Preventing tertiary-party browser extensions removes search toolbars, gadgets, and Symantec's phishing filter notification from the height menu.

    Figure : Enable third-political party browser extensions

    

11. Click OK.

12. Restart the computer.

    The error is no longer displayed.

    notation:

    These errors are probably acquired by browser extensions that were added by spyware or adware. If yous desire to use third-party browser extensions, read the HP support certificate HP PCs - Computer Might Exist Infected past a Virus or Malware (Windows 10, eight), to learn nearly removing spyware and adware and how to amend protect your computer from these types of software. When protected, y'all can re-enable the use of 3rd-party extensions.

Error: A Runtime error has occurred. Exercise y'all wish to debug?

This error occurs when Internet Explorer cannot apply the script from a Web folio. These errors are harmless, but they tin happen frequently and become annoying. You tin can plough the messages off by disabling script debugging.

To automatically disable script debugging, click the Microsoft Fix information technology Solution:

If you cannot employ the Microsoft Fix it Solution, use the steps in the post-obit section to manually disable script debugging:

Manually disable script debugging from the Advanced tab of Internet Options

You can manually disable script debugging in Internet Explorer by post-obit these steps:

1. In Internet Explorer, click Tools from the Menu bar (if the Menu bar is non displayed, press Alt to open it).

2. Click Cyberspace Options.

3. Click the Advanced tab.

4. Remove the checkmark for Display a notification about every script error.

   Figure : Advanced tab

   

5. Make certain the box is checked for Disable script debugging (Cyberspace Explorer) and Disable script debugging (Other).

6. Click OK, and so restart Internet Explorer.

Cyberspace Explorer 11 installation bug

Net Explorer ten installation issues

Internet Explorer 9 installation bug

Internet Explorer 9 can exist installed only on computers with Windows vii or Windows Vista with Service Pack two.

If you are having problems installing Internet Explorer 9, select 1 of the following sections that matches the version of Windows on your computer:

Windows 7

Later on installing the update or SP1, you are ready to install Internet Explorer 9.

Windows Vista

Afterward installing SP2, you need to install ii updates from Microsoft, in this club, earlier installing Internet Explorer nine:

note:

The Windows Graphics, Imaging, and XPS Library must exist installed first.

After installing these updates, you are set to install Internet Explorer 9.

Error: Internet Explorer 7 could non exist installed

The post-obit message is displayed after you try to install the Net Explorer 7 update:

Net Explorer 7 could non be installed. You must restart your system to ostend that any changes to your organisation are undone.

This fault can occur if system files cannot exist updated or the installer is unable to write to the Registry keys. Make sure that Internet Explorer is being installed from a user account that has Administrative privileges. If you are trying to install the update from an Administrative account and the error continues, rights or permissions might need to exist set in the Registry.

Apply the automated Fix it solution from Microsoft before installing Internet Explorer.

Unable to close Cyberspace Explorer

If you cannot close Internet Explorer by pressing the X in the upper right corner, so a third party addition is probably keeping the Window open. Reset Cyberspace Explorer to disable tertiary party add together-ons.

Unable to view secure Websites in Cyberspace Explorer (such as online banking)

Normal Spider web pages can exist viewed, but secure Spider web pages, such as shopping pages or pages that deal with personal information, cannot be viewed.

Figure : Secure Website case

To automatically restore Windows security settings to their default settings, click the Microsoft Fix it Solution:

If you cannot use the Microsoft Ready information technology Solution, use the following steps to reset SSL encryption so that secure pages can be viewed:

1. In Net Explorer, click Tools from the Menu bar (if the Menu bar is non displayed, press Alt to open up information technology).

2. Click Internet Options.

3. Click the Security tab.

4. Select Trusted Sites.

5. If bachelor, click the Default Level button.

   Figure : Security tab

   

6. Click the Advanced tab and scroll to the Security Options section.

7. Make sure the boxes are checked for Use SSL two.0 and Use SSL 3.0.

   Effigy : Use SSL

   

8. Click the Content tab.

9. Click the Articulate SSL state button.

   Effigy : Clear SSL state

   

10. Click Apply.

    Browse to a secure Spider web page to ostend you lot can view. If yous withal cannot access the page, apply the remaining steps to resolve the trouble.

11. If you are using Internet Explorer 7 or 8, follow these steps to temporarily disable the congenital-in phishing filter:

    1. In Internet Explorer, click Tools from the Menu bar (if the Menu bar is not displayed, press Alt to open it).

    2. Click Internet Options.

    3. Go to the Website and try again.

       annotation:

       With the phishing filter off, you must know and trust the Website you are trying to view. Practise not type whatsoever personal information into a Web form unless you can verify the site is reputable.

    4. Later on yous take visited the site, enable the phishing filter.

12. Re-register the .dll files:

    To automatically re-register the .dll files, click the Microsoft Fix it Solution:

    

    If you cannot use the Microsoft Fix it Solution, use the following steps to manually re-register the .dll files:

    1. In Windows 7 or Vista: Click Start .

       Enter run in the Search box.

       Click Run from the search results.

       In Windows XP: Click Commencement.

       Click Run.

    2. Enter the post-obit in the Open field: regsvr32 softpub.dll

       Click OK.

       If you typed the particular correctly, a message displays stating that the RegSrv32 control succeeded. Click OK in the message that displays on the screen.

       Figure : Success message

       

    3. Repeat step b for the remaining items in the list:

       • regsvr32 wintrust.dll

       • regsvr32 initpki.dll

       • regsvr32 dssenh.dll

       • regsvr32 rsaenh.dll

       • regsvr32 gpkcsp.dll

       • regsvr32 sccbase.dll

       • regsvr32 slbcsp.dll

       • regsvr32 cryptdlg.dll

    4. Restart the reckoner.

    You can now view secure Websites.

Unable to view certain Websites that crave cookies in Cyberspace Explorer

This video shows how to allow cookies in Internet Explorer

Normal Web pages can be viewed, but Web pages that require cookies do non open or open up slowly. Apply the following steps to let use of cookies:

note:

Using these steps could allow Websites to install tracking cookies (cookies that typically keep track of Website usage information; sometimes considered spyware).

1. In Internet Explorer, click Tools from the Carte bar (if the Menu bar is not displayed, printing Alt to open information technology).

2. Click Internet Options.

3. Click the Privacy tab, and so click Advanced.

   Effigy : Privacy tab

   

4. Make sure the box is checked for Override automated cookie handling.

   Figure : Advanced Privacy Settings

   

5. Make certain the box is checked for Always allow session cookies.

6. Select Take nether First-party cookies and Third-political party cookies.

7. Click OK.

8. Restart the computer.

Internet Explorer icon missing from desktop

This video shows how to create a desktop shortcut for Internet Explorer

To automatically add an Internet Explorer icon, click the Microsoft Fix information technology Solution:

note:

This Microsoft Set up information technology Solution does non work in Windows vii. Use the steps below to restore the missing icon.

If you cannot use the Microsoft Gear up it Solution, manually add together the icon as follows:

1. Click Start.

2. Click All Programs.

3. Click and agree the Internet Explorer start carte du jour detail.

4. Drag the Internet Explorer Start menu item to an open area of the desktop and release the left mouse button.

   Effigy : Moving the Internet Explorer icon

   

Missing File Menu, Address bar, or all menu items

To automatically re-enable a missing file carte, accost bar, or all menu items, click the Microsoft Prepare it Solution:

If yous cannot use the Microsoft Fix information technology Solution, manually re-enable missing bill of fare items as follows:

• If nigh of the carte du jour items are missing, Full Screen Mode is enabled. Printing F11 to disable Total Screen Mode.

• If the File menu is missing from the bill of fare bar, press the Alt key to open the file menu.

  To permanently brandish the File menu, right-click anywhere in the top area of the Cyberspace Explorer window, and then select Menu bar.

  Effigy : Card bar selected

  

• If any other toolbar is missing, click View.

  Click Toolbars, and then select the name of the toolbar that is missing.

  Whatever toolbar with a check is ever displayed.

No sound from Web pages in Internet Explorer

In Windows XP, utilise the following steps:

1. Click Start.

2. Click Command Panel.

3. Click Sounds, Speech and Audio Devices.

4. Click Sounds and Sound Devices.

5. Click the Sounds tab.

6. In the Program events list, find and select Windows Explorer.

7. Select Complete Navigation, and then gear up sounds to notify.wav.

8. Start Navigation, and so set the "sounds" to Windows XP Start.wav.

9. Click OK.

Non all of the items display when I am checking out from online stores

If there are items missing from the page when y'all check out from online stores in Internet Explorer, turn off the Tracking Protection List:

1. In Internet Explorer, click Tools from the Carte du jour bar (if the Carte du jour bar is non displayed, press Alt to open up information technology).

2. Click Tracking Protection.

3. Select the listing, and and then click Disable.

   Figure : Tracking Protection

   

   All of the items now display on the folio.

Internet Explorer stops working when I visit Websites with a Java plug-in

This video shows how to use compatibility view in Internet Explorer

Use one of the following steps to open Websites with a Coffee plug-in with Cyberspace Explorer:

• Update the Java on the figurer to Version six Update 24 or higher.

• Add the Website to the compatibility view list:

  1. Open Internet Explorer and become to the Website that causes it to stop working.

  2. In Internet Explorer, click Tools from the Carte bar (if the Menu bar is not displayed, press Alt to open it).

  3. Click Compatibility View settings.

     Figure : Compatibility View Settings

     

  4. Enter the URL for the Website, and then click Add.

Unable to open PDF files in Cyberspace Explorer 10

Use the following steps to troubleshoot if you are cannot open up PDF files in Net Explorer. Test subsequently each stride, closing and reopening Internet Explorer, and then trying to open the PDF file.

1. Disable Internet Explorer add-ons and add them back i past one to make up one's mind if one of them is preventing the PDF file from displaying.

   1. In Internet Explorer, click the Tools button, then click Manage add together-ons.

      Figure : Internet Explorer Tools bill of fare

      

   2. To disable an addition, select it and click Disable.

      Figure : Disabling add together-ons

      

   3. Re-enable the add-ons 1 by one, checking after each one is enabled whether the PDF file will open. When you lot find the improver causing the problem, disable it.

      If you withal cannot open PDF files, continue to the next step.

2. Reset the security settings for Cyberspace Explorer. If your security settings are too restrictive, Internet Explorer might exist unable to display certain Websites. To determine whether this is causing the event, revert to the default security settings.

   1. In Net Explorer, click Tools, and and then click Internet Options.

      Figure : Opening the Internet Options

      

   2. Click the Security tab. Select Reset all zones to default level, and and so click OK.

      Effigy : Irresolute security settings

      

   3. Try to open a PDF file.

      If you notwithstanding cannot open PDF files, continue to the adjacent step.

3. If yous notwithstanding cannot open PDF files, keep to the next step.

4. Uninstall all versions of Adobe Acrobat Reader and reinstall merely one version. Multiple versions can pb to software conflicts and errors. Download and install the latest version at http://go.adobe.com/reader/otherversions/ (in English).

Changing font or text size in Net Explorer

This video shows how to change the font size in Internet Explorer

To change the font size in Internet Explorer, click View, click Font size or Text size, and and then select the desired font.

Additionally, the font or text size tin be adjusted by pressing and holding the Ctrl key while scrolling up or down with the mouse scroll wheel.

To zoom in Internet Explorer, look for the magnifying drinking glass icon in the bottom-right hand corner of the Net Explorer window. The default setting is 100%. Click the drop-downward arrow next to the magnifying glass to accommodate the zoom. This will modify the font size in add-on to everything else displayed in Internet Explorer.

Related back up for Net Explorer 9 or Earlier

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Source: https://support.hp.com/id-en/document/bph07138